Patient Care Tech II

Job Summary:

The Patient Care Tech II integrates responsibilities from Medical Assisting and Phlebotomy and patient support functions to ensure efficient workflow, quality patient care, and seamless clinical operations in a fast-paced Urgent Care environment. The ideal candidate is a proactive, detail-oriented, and comfortable managing multiple tasks while maintaining a compassionate, patient-focused approach.

Key Responsibilities:

Clinical and Patient Care:

· Greet and triage patients upon arrival, obtaining vital signs, medical history, and chief complaints to facilitate provider evaluation.

· Assist providers with examinations, minor procedures, wound care, and splinting as needed.

· Administer injections, medications, vaccines, and nebulizer treatments under provider supervision.

· Perform point-of-care testing (POCT) including strep, flu, COVID-19, urinalysis, and glucose checks.

· Conduct EKGs and other diagnostic tests as directed by the provider.

· Educate patients on procedures, treatments, and post-care instructions.

· Ensure patient comfort and safety while maintaining confidentiality per HIPAA regulations.

Phlebotomy & Laboratory Duties:

· Perform phlebotomy procedures with strict attention to patient identification and specimen labeling protocols.

· Process and prepare lab specimens for in-house and reference lab testing.

· Enter and release patient orders in the Laboratory Information Systems (LIS).

· Maintain compliance with bloodborne pathogen protocols and infection control policies.

· Monitor and report any equipment malfunctions.

· Assist in maintaining Urgent Care laboratory inventory and supplies.

Administrative & Compliance Responsibilities:

· Accurately document patient history, procedures, and treatments in electronic health records (EHR).

· Assist with patient check-in, insurance verification, and copay collection as needed.

· Collaborate with Urgent Care providers and staff to ensure smooth clinic operations during high-volume periods.

· Manage medical supply inventory to ensure availability of necessary items.

· Maintain a clean and organized work environment, adhering to OSHA and other safety regulations.

· Assist in training and orienting new employees or students in department functions.

Qualifications:

· Experience working in an Urgent Care, emergency, or high-volume outpatient setting preferred.

· Strong interpersonal and communication skills with a patient-centered approach.

· Ability to multitask across clinical and laboratory responsibilities.

· Experience with EHR systems and LIS software.

· Ability to work evening, weekends, and rotating shifts as required for Urgent Care operations.

· Willingness to travel between Urgent Care locations with reliable transportation.

· Ability to function in a fast-paced, high-stress environment while maintaining accuracy and professionalism.

Education:

• High School diploma or GED required
• Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), or EMT certification preferred
• Phlebotomy certification (AMT, ASCP, NCA, or equivalent) preferred