Patient Care Tech II--Medical Assistant

Job Summary:

The Patient Care Tech II integrates responsibilities from Medical Assisting and Phlebotomy and patient support functions to ensure efficient workflow, quality patient care, and seamless clinical operations in a fast-paced Urgent Care environment. The ideal candidate is a proactive, detail-oriented, and comfortable managing multiple tasks while maintaining a compassionate, patient-focused approach.

Key Responsibilities:

Clinical and Patient Care:

• Greet and triage patients upon arrival, obtaining vital signs, medical history, and chief complaints to facilitate provider evaluation.
• Assist providers with examinations, minor procedures, wound care, and splinting as needed.
• Administer injections, medications, vaccines, and nebulizer treatments under provider supervision.
• Perform point-of-care testing (POCT) including strep, flu, COVID-19, urinalysis, and glucose checks.
• Conduct EKGs and other diagnostic tests as directed by the provider.
• Educate patients on procedures, treatments, and post-care instructions.
• Ensure patient comfort and safety while maintaining confidentiality per HIPAA regulations.

Phlebotomy & Laboratory Duties:

• Perform phlebotomy procedures with strict attention to patient identification and specimen labeling protocols.
• Process and prepare lab specimens for in-house and reference lab testing.
• Enter and release patient orders in the Laboratory Information Systems (LIS).
• Maintain compliance with bloodborne pathogen protocols and infection control policies.
• Monitor and report any equipment malfunctions.
• Assist in maintaining Urgent Care laboratory inventory and supplies.

Administrative & Compliance Responsibilities:

• Accurately document patient history, procedures, and treatments in electronic health records (EHR).
• Assist with patient check-in, insurance verification, and copay collection as needed.
• Collaborate with Urgent Care providers and staff to ensure smooth clinic operations during high-volume periods.
• Manage medical supply inventory to ensure availability of necessary items.
• Maintain a clean and organized work environment, adhering to OSHA and other safety regulations.
• Assist in training and orienting new employees or students in department functions.

Qualifications:

• Experience working in an Urgent Care, emergency, or high-volume outpatient setting preferred.
• Strong interpersonal and communication skills with a patient-centered approach.
• Ability to multitask across clinical and laboratory responsibilities.
• Experience with EHR systems and LIS software.
• Ability to work evening, weekends, and rotating shifts as required for Urgent Care operations.
• Willingness to travel between Urgent Care locations with reliable transportation.
• Ability to function in a fast-paced, high-stress environment while maintaining accuracy and professionalism.

Education:

• High School diploma or GED required
• Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), or EMT certification preferred
• Phlebotomy certification (AMT, ASCP, NCA, or equivalent) preferred