Information Technologist 2 - Office of First Responder Services MARCS

What You'll Do:

Provide maintenance & documentation to information system users &/or IT specialists:

• Enter meta-data into repositories
• Perform loading validation
• Execute unit or system test scripts
• Provide maintenance support for application software
• Develop, organize, file, & maintain platform specific documentation

Generate enhancements for existing infrastructure, software, or database systems in compliance with specifications & standards:

• Create &/or modify program modules
• Create database diagrams
• Write standard queries
• Writes test cases &/or scripts for unit & system testing
• Verifies unit & system test results to ensure software is producing desired results

Assist customers with management of subscribed devises, which includes:

• Beginning the workflow for new customer onboarding
• Management of devices for existing customers
• Update customer contact/database information

Collaborate with financial & technical teams to ensure timely & accurate processing if internal & external device management, financial data & management of assets in accordance with workflow procedures

• 18 mos. combined work experience in any combination of the following: computers and/or telecommunications software/hardware, applications, support products, projects or databases for small scale systems or programs or pieces of larger systems or programs including 12 mos. combined work experience as specified by the agency position description & job posting.
• Or completion of associate core program in computer science or information systems; 12 mos. combined work experience as specified by the agency position description & job posting.
• Or equivalent of minimum class qualifications for employment noted above. Note: The official position description on file with the designated agency is to reflect the required technical experience. Only those applicants possessing the required technical experience listed in the position description are to be considered for any vacancies posted. The job posting should also only list the required technical experience commensurate with the position in question.

Job Skills: Information Technology

Knowledge, Skills, & Abilities:

Knowledge of:

• Computers & electronics
• Oral & written communication tools & techniques
• Customer support & personal service
• Telecommunications (e.g., Microwave, wireless, fiberoptic)
• IT security principles & methods
• Trunked digital LMR/Dispatch Consule
• MARCS tower sites safety practices*
• Operating systems installation & configuration procedures
• Network standards, protocols, & procedures
• Platform usage
• Capabilities of network equipment (e.g., routers, switches, bridges, & related hardware)
• Back-up & recovery techniques
• Technical writing & documentation practices

Skill for:

• Reading comprehension
• Speaking
• Service orientation
• Installation
• Troubleshooting
• Critical thinking
• Systems evaluation & operation monitoring
• Knowledge of Public Safety Operations/Procedures*

Ability to:

• Transport items up to 50 lbs.
• Operate help desk software (e.g., ServiceNow & Remedy, IRIS, PowerShell, Genesis, UEM, Grafana, MS Office 365 Apps, VoIP/Call Center app)
• Carry out instructions inwritten, oral or picture form
• Understand manuals & verbal instructions technical in nature
• Stay abreast of current technologies in area of IT assigned
• Deal with problems involving several variables in familiar context
• Accurately communicate with coworkers & superiors quickly & efficiently
• Communicate/collaborate with other MARCS employees routinely*
• Provide excellent customer service at all times to MARCS customers, vendors, & others.
• Developed after employment